Customer Satisfaction Survey

Dear Customer,

Fortress Roofing Ltd. would like to thank you for the opportunity to serve you – we appreciate your business! To ensure that we are providing the highest level of service to our customers, could you please complete this Customer Satisfaction Survey. By completing this survey, you can help us to improve our business and learn how to serve you, and our future customers more effectively.

As a token of our appreciation for filling out this survey, we will include your name in a draw for a $100 gift certificate to the restaurant of your choice. Once you have completed the survey, please return it using the envelope provided. When we receive your completed survey, your name will be entered into our draw which will take place once a year on January 15, for all entries received in the previous year.

Thank you for taking the time to help us serve you better!

Sincerely,

Nicole Lerner
Business Manager
Fortress Roofing Ltd.

 

Please fill out your personal information so we can include you in our survey draw.

Please know that Fortress Roofing Ltd. respects your privacy and will not sell, exchange or publish your personal information without your written permission.







(if differant than above)

How did you hear about our company?

Yellow PagesInternetFlyer/Door-knockerReferral



What factors were most important in influencing your decision to use our services?

PricingProduct FeaturesRecommendationsReputationWarrantyFriendly Service


Please rate your overall satisfaction with the service you received from our company:

Very SatisfiedSomewhat SatisfiedNeutralSomewhat UnsatisfiedVery Unsatisfied

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your concerns resolved was:

Very SatisfiedSomewhat SatisfiedNeutralSomewhat UnsatisfiedVery Unsatisfied

Please rate the service you received from our company in the following areas:

Please rate your overall impression:




Please rate our office staff for their:







Please rate our workers for their:








Would you recommend our company to your friends and neighbours?

YesNo

Why?

Would you use us for future work?

YesNo

How can we improve our service to provide better customer satisfaction?

May we use you as a reference?

YesNo

If yes, please take the time to write out a paragraph or two as a testimonial about our service:

Additional Comments:

Thank you for your time!

Please do not hesitate to call or write if we can assist you in any way.

Fortress Roofing Ltd.
Bay 26 – 4407 116 Ave SE
Calgary AB T2Z 3Z4
Phone: (403) 264-7844
Emergencies: (403) 264-7844 ext. 406
Fax: (403) 264-7876
Email: [email protected]

(Fortress Roofing provided) prompt service, a competitive price, a desire to please and communicate. A knowledgeable and communicative crew was assigned the job.

Lynne Herzog

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