Our Commitment to our Customers

Fortress Roofing & Exteriors was started with the dream of creating a company that was ‘other than’ a typical construction firm. In an industry that is famous for shady workers and poor service – we wanted to stand out and show our customers that true quality craftsmanship is not extinct.

Every project we take on is important to us and we care about the end result. We truly strive for 100% customer satisfaction in all that we do. Our commitment to you, our customer is to abide by the golden rule from start to finish and treat your home as though it were our own. Contact us today and let us prove to you that roofing, siding and eavestroughing do not have to be painful experiences!

Here are some of the things you can expect as our commitment of quality to you…

  • Prompt Response to your inquiries and questions
  • Showing up when we say we will and calling you if we need to reschedule
  • Itemizing our quotes to ensure accuracy and proper material delivery
  • Giving you a fair price and offering discounts when we can
  • Informing you of your options and answering all your questions
  • Not trying to sell you unnecessary services or get you to replace something that still has life left
  • Responding extremely quickly to problems and issues if they occur
  • Never leaving you hanging when we make a mistake
  • Backing you with a 10 year workmanship guarantee (see below)
  • Researching the best products and helping you to understand them
  • Hiring the best workers and training them to do even better
  • Maintaining all licencing and insurance policies
  • Training our workers in safe and responsible practices
  • Giving back to the community
  • Being nice

Here is a sample of our 10 year Workmanship Guarantee!

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We appreciated how Fortress put a large crew of 5 guys on our job and completed the job within one day. It was not a long, drawn out process. We also appreciated the clean up they did around our house; they did a pretty good job and only missed a few nails unlike other stories of roofers we’ve heard from friends.

Marco Smit

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